Terms and Services

Introduction

Welcome to R Performance Marketing. These Terms and Services ("T&S") outline the rules and regulations for the use of our performance marketing services. By accessing and using our services, you agree to comply with and be bound by these T&S.

Core Services

R Performance Marketing provides a comprehensive suite of services designed to accelerate your business growth, anticipate market trends, and automate processes for efficiency. Our key offerings include:

• Accelerate : Boosting your brand's visibility and performance through tailored digital advertising campaigns.
• Anticipate : Leveraging data insights and trends to predict and prepare for market shifts.
• Consulting : Providing expert guidance on marketing strategies and execution.
• Marketing : Crafting and managing integrated marketing campaigns across multiple channels.
• Web Design : Designing and developing user-friendly and engaging websites.
• Automate : Implementing automated solutions to streamline your marketing and operational processes.

Use of Artificial Intelligence

Our services are enhanced by advanced artificial intelligence (AI) technologies, which are used to provide data-driven insights and automation. However, it's important to note that:

• AI is not infallible and can sometimes produce incorrect or incomplete information.
• We employ a combination of AI and human expertise to ensure the accuracy and quality of our services.
• Our team brings a wealth of experience in the industry, ensuring that AI is used to complement, not replace, human oversight and quality assurance.

Dependencies on Third-Party Platforms

Our performance marketing efforts often depend on the functionality and availability of third-party services such as Google, Facebook, and others. Please be aware that:

• We are not responsible for any outages, issues, or errors that arise from these external platforms.
• Performance can be impacted by the operational status of these platforms.
• The performance and effectiveness of the services outlined are contingent upon the normal and uninterrupted functioning of various external platforms and conditions.
• Performance issues will also depend on competition, market conditions, and current economic conditions.
• Clients must provide prompt notice of any service issues, and response times will vary based on the level of service and the specific package or add-ons you have chosen.

Review Services

We offer a comprehensive suite of review services designed to help manage and enhance your online reputation. These services include but are not limited to review monitoring, responding to reviews, and attempting to remove or mitigate the impact of negative reviews. Please note that:

• We strive to maintain the integrity of reviews and do not support or condone the posting of fake reviews or any other forms of review manipulation.
• Our review services are subject to RPM's terms of service: https://rperformancemarketing.com/terms-and-conditions.
• If a client is found to be engaging in unlawful or non-compliant activities as per Google's policies, R Performance Marketing holds the right to terminate the review service and seek payment for any remaining term of the service contract.

Rental and Ownership of Marketing Services

We offer our services on a rental lease basis as well as an ownership level. Please be aware of the following terms:

• Rental Basis: Clients renting our services are considered performers and retain the usage rights necessary to perform marketing services, including the use of their brand name. Our proprietary products, such as our CRM software and AI technology, remain the property of R Performance Marketing.
• Ownership Basis: Clients who opt for ownership retain full rights to their data and marketing materials, excluding our proprietary AI technology and any proprietary tools. Some services, such as web design, may involve third-party platforms like WordPress.
• We are allowed to create case studies using client data, ensuring compliance with HIPAA and other relevant laws. Data usage will primarily confirm product effectiveness and stability.
• Users and individuals' data remain exclusively owned by the client. We will contact the client only during the active contract period for service-related matters.

Subscription Plans

We offer flexible subscription plans to suit your business needs:

• Month-to-Month Plan: A flexible plan with the ability to cancel with a 30-day notice.
• 6-Month Plan: A semi-annual commitment with automatic renewal unless notice is given at least 30 days before the end of the term.
• 1-Year Plan: An annual commitment with automatic renewal unless notice is given at least 30 days before the end of the term.

Cancellation and Notice Period

1. Month-to-Month Plan:

• Clients on the month-to-month plan must provide a 30-day notice to cancel their service.
• The service will continue until the end of the 30-day notice period.

2. 6-Month and 1-Year Plans:

• Clients must provide a 30-day notice before the end of their current term to avoid automatic renewal.
• If no notice is provided, the service will automatically renew for a minimum of 2 months (for the 6-month plan) or 3 months (for the 1-year plan).
• Upon cancellation, clients must provide a reason for discontinuation. Acceptable reasons include but are not limited to:
  • Company going out of business
  • Change in marketing strategy
  • Financial constraints
  • Satisfaction with current results and no longer needing our services

Transition and Service Termination

Upon receiving a cancellation notice:

• We will work to ensure a smooth transition and closure of services.
• All outstanding balances must be settled before the final termination of services.
• We will provide you with all relevant data and reports generated during our engagement.

Response Times and Service Levels

Our response times are tailored to your subscription plan and any additional packages you may have purchased:

• Standard Monitoring and Response Times: Available to all clients, with response times between 48 to 72 hours based on the service level outlined in your plan.
• Priority Response Time: Available as an add-on package, offering faster response times for critical issues. For more expedited service, inquire regarding priority response times.

Payment Terms

RPM requires a deposit to start the service. Payments are due according to the agreed subscription plan (monthly, semi-annually, or annually). Service will be billed automatically within the billing period. Late payments may incur additional fees and could result in service suspension until the account is brought up to date.

To ensure timely and efficient payment processing, all clients are automatically enrolled in our autopay program. This convenient feature allows for seamless billing and uninterrupted service. If a client opts out of autopay and chooses to handle payments manually, a 10% processing fee will be added to each invoice. Additionally, a 10% late fee will be applied to any overdue payments. We strongly encourage all clients to remain enrolled in autopay to avoid these additional charges and ensure continuous service.

If a client misses more than 30 days of payment, RPM reserves the right to seek full payment for the remaining term of the contract. This is essential to maintain service continuity and uphold our commitments to you. To ensure smooth and uninterrupted payment processing, RPM employs several best practices:

• Automated Payment Reminders: We send timely reminders before each billing cycle to keep you informed of upcoming payments.
• Flexible Payment Options: We offer various payment methods and schedules to suit your convenience.
• Grace Periods: While we encourage prompt payment, we provide a short grace period after the due date to accommodate unforeseen delays.
• Proactive Communication: We maintain open lines of communication to address any payment issues promptly.
• Secure Payment Processing: All transactions are processed through secure and reliable payment gateways to protect your financial information.

In the event that an outstanding account remains unpaid beyond 30 days, RPM may pursue the full payment for the remaining term of the contract. Additionally, if legal action or collection services are required to recover the overdue amounts, the client will be responsible for covering all associated costs, including but not limited to legal fees, court costs, and collection agency fees.

Should the client subsequently settle the outstanding account after RPM has invoked the right to seek full payment for the remaining term, any claims to the remaining contractual value will be considered resolved and nullified. This means that once the account is brought up to date, RPM will consider the matter closed and no further claims will be pursued for the remaining term of the contract. This policy ensures that we can continue to deliver high-quality services without disruption, while also providing a fair resolution path for clients who bring their accounts up to date.

Changes to Terms and Services

R Performance Marketing reserves the right to modify these T&S at any time. Clients will be notified of any changes, and continued use of our services constitutes acceptance of the updated terms.

Contact Us

If you have any questions about these T&S, please contact us at [contact email/phone number].